FAQ: The Westa Clip: The Everyday Carry for Your Phone
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are you offering any colors other than black?

Not at this time. We have to order each color in large quantities because of the exotic composite material we are using for the base of the clip. At this point, we are only able to order that quantity in a single color, and the overwhelming preference is black. We hope to offer more colors in the future.

Last updated: July 30, 2020 19:10

Why is there an extra shipping charge for phone cases?

Our phone cases ship from a different factory than the Westa Clip. Cases are made-to-order, so it is not possible for us to consolidate them into the same warehouse as our Westa Clips. Because of this, we need to add an add-on shipping charge when you add a case to your order.

Last updated: July 30, 2020 19:13

When will my products ship?

We estimate that Westa Clips and replacement adhesives will ship in October or November. More precise timing will be provided as we get closer to the shipping date. Phone cases will ship on or before the ship date of your Westa Clips.

Last updated: July 30, 2020 19:15

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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